Rubbish Collection Hackney Privacy Policy

This Privacy Policy explains how Rubbish Collection Hackney collects, uses, stores and shares personal data when providing rubbish collection and related services. It applies to all Rubbish Collection Hackney customers within the Hackney area, including individuals, households, landlords, property managers and businesses that use our services or contact us about them.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are and How To Contact Us

Rubbish Collection Hackney is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our rubbish collection, bulky waste removal or related services in Hackney.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or on your service documentation and invoices.

Scope Of This Privacy Policy

This Privacy Policy applies to all Rubbish Collection Hackney customers and prospective customers located in the Hackney area who:

request a quotation or booking for rubbish collection or related services,

enter into a contract with us for ongoing or one off services, or

communicate with us by phone, email, online forms or other channels in relation to our services.

It also applies to individuals who represent business customers, such as directors, employees or site managers, where we receive their personal data in the course of providing services.

Personal Data We Collect

The types of personal data we collect will depend on how you use our services, but typically include:

Identification and contact information such as name, address of the property or properties where we collect rubbish, email address, telephone number and billing address.

Service and contract information such as service type, frequency of collections, access instructions, service history, invoices, payments, outstanding balances and any complaints or feedback.

Communication records such as emails, messages, call notes and any other correspondence relating to enquiries, quotations, bookings, service issues or support requests.

Payment information such as payment method and transaction records. Where you pay electronically, we usually receive limited payment details as processed by our payment service provider and do not retain full card details.

Technical information when you visit our website such as your approximate location, device and browser information and pages visited. This may involve the use of cookies or similar technologies, which are used in a proportionate manner to operate and improve our website and services.

How We Collect Your Personal Data

We collect personal data directly from you when you:

request a quote or submit a booking form,

call or email us for information or support,

enter into a contract for rubbish collection services, or

pay an invoice or update your account details with us.

We may also receive personal data from other parties where it is lawful and necessary to provide our services, for example from landlords, letting agents, property managers or business partners who arrange rubbish collection on your behalf and provide your contact details and service address.

Purposes And Lawful Bases For Processing

We process your personal data only where we have a lawful basis to do so. The main purposes and lawful bases are as follows.

To provide and manage our rubbish collection services, including handling enquiries, supplying quotations, arranging collections, managing access details, communicating about scheduled services and dealing with service issues. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To issue and manage payments, invoices, statements and credit control activities, including refunds or dispute resolution. The lawful basis is performance of a contract and our legitimate interests in ensuring we are paid for services delivered.

To respond to your communications, complaints or feedback and to provide customer support. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer relationships and improving our services.

To comply with legal and regulatory obligations such as financial record keeping, tax reporting, waste transfer documentation and responding to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.

To manage and improve our services and operations, including staff training, quality assurance, monitoring service usage patterns and developing new offerings in the Hackney area. The lawful basis is our legitimate interests in running and improving our business in a way that does not unfairly impact your privacy.

To send you service related information, such as changes to collection schedules, terms and conditions or this Privacy Policy. The lawful basis is performance of a contract and our legitimate interests in keeping you informed.

We will only send direct marketing communications by electronic means where we have your consent or another lawful basis under applicable law. You can withdraw consent or opt out of marketing at any time by contacting us.

Data Sharing And Processors

We may share your personal data with trusted third parties where necessary and proportionate for the purposes set out above.

Service providers acting as processors, such as information technology, hosting, email, payment processing, customer relationship management and accounting providers. These processors act on our instructions, are bound by confidentiality obligations and are required to implement appropriate security measures.

Operational partners who support delivery of our services in Hackney, for example waste transfer stations or recycling facilities where your rubbish is taken and where your address or collection reference may need to be recorded on waste documentation.

Professional advisers such as accountants, auditors, legal advisors and insurers, where necessary for our legitimate business interests and legal obligations.

Public authorities and regulators where we are legally required or allowed to do so, such as tax authorities, law enforcement or environmental regulators.

We do not sell your personal data to third parties. Where personal data is transferred outside the United Kingdom and European Economic Area, we ensure that appropriate safeguards are in place in accordance with data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting or reporting requirements.

Customer account and service records, including contact details, contracts, service history and complaints, are generally retained for up to six years after the end of our relationship with you. This is to respond to any queries, defend potential claims and fulfil legal obligations.

Financial records, invoices and payment information are typically retained for at least six years to comply with tax and accounting requirements.

General enquiries and quotation requests that do not lead to an ongoing relationship may be retained for a shorter period, usually up to two years, unless a longer retention is required or justified.

Website usage data and cookies are retained in accordance with our technical and security needs and any applicable legal requirements, and only for as long as necessary to achieve the related purposes.

When the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to Rubbish Collection Hackney customers and individuals in the Hackney area whose personal data we process, subject to certain limits and exceptions.

You have the right to request access to the personal data we hold about you and to receive a copy of that data in a commonly used format.

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

You have the right to request that we erase your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or you withdraw consent and there is no other legal basis for processing.

You have the right to request that we restrict our processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.

You have the right to object to our processing of your personal data where we are relying on legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.

You have the right to data portability in certain circumstances, allowing you to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the details provided on our website or service documentation. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data, although we encourage you to contact us first so we can try to resolve any issues.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include secure systems, access controls, staff training and contractual protections with our processors. While we take reasonable steps to keep your personal data secure, no system can be completely secure and we cannot guarantee absolute security.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data in the Hackney area. We will post the updated version on our website and may notify you directly where appropriate. Please check this page regularly to stay informed about how we protect your personal data.