Accessibility Statement for Rubbish Collection Hackney

This accessibility statement explains how people can use the Rubbish Collection Hackney online services, what we are doing to improve digital access, and how you can contact us if you need information in a more accessible format. Our goal is to make it easy for everyone in Hackney to find information about rubbish collection, recycling, and related local services.

Our commitment to accessibility

We are committed to providing an inclusive online experience for all residents, visitors, and organisations in the Rubbish Collection Hackney area. This includes people who use screen readers, people who rely on keyboard navigation, and people who need higher contrast, larger text, or other assistive technologies. We aim to ensure that everyone can find information about waste and recycling collections without barriers.

Standards and WCAG 2.1 AA compliance

We aim to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines are recognised as the international standard for making web content more accessible and usable. They cover areas such as clear structure, readable text, predictable navigation, colour contrast, and compatibility with assistive technologies.

New content and features on our rubbish collection pages are designed and tested with WCAG 2.1 AA in mind. We work to avoid common barriers such as missing alternative text on images, insufficient colour contrast, and content that cannot be reached using a keyboard alone.

Screen reader support

The Rubbish Collection Hackney website is built so that people using screen readers can access key information about collection days, bulky waste, and recycling locations. We use headings, lists, and descriptive labels so that screen reader users can move through pages in a logical order. Where images are used, we aim to provide meaningful alternative text so that the purpose of the image is understood without needing to see it.

We also avoid relying on visual cues alone to communicate important information, and we work to ensure that form fields and buttons are clearly labelled so that screen reader users know what actions they can take.

Keyboard navigation

Our website is designed so that you can navigate without a mouse. Users can move through links, buttons, and form fields using the keyboard only. This supports people who use switch devices, alternative keyboards, or who prefer not to use a mouse.

We aim to maintain a clear and visible focus indicator so that you can see where you are on the page as you tab through the content. We also avoid keyboard traps so that users are never stuck in a part of the page and can always move forwards and backwards using the keyboard.

Supported browsers and devices

The digital services for Rubbish Collection Hackney are tested on a range of modern browsers and devices. We aim to support current versions of major browsers and to provide a consistent experience on desktop, tablet, and mobile devices. If you are using an older browser, some features may not work fully, but you should still be able to access the essential information about rubbish and recycling services.

Requesting information in an accessible format

If you need information about Rubbish Collection Hackney in a different format, such as large print, audio, easy read, or another language, you can contact our accessibility team. Tell us which page or document you need and the format that would work best for you. We will review your request and do our best to provide the information in a suitable form.

You can also contact us if you find any part of the website difficult to use, if something does not work with your assistive technology, or if you notice content that does not meet accessibility standards. We welcome feedback from residents and organisations across the Hackney area as this helps us improve our digital rubbish collection services.

How to contact us about accessibility

To make an accessibility request or to report a problem with the Rubbish Collection Hackney website, please contact our customer services team and state that your enquiry relates to digital accessibility. Provide as much detail as you can, including the page you were using, what you were trying to do, and any assistive technology you were using.

We will acknowledge your enquiry and aim to respond with an initial update within a reasonable timeframe. Where we are unable to meet a specific request, we will explain why and work with you to explore alternative options so that you can still access the rubbish collection information or service you need.

Continuous improvement

Accessibility is an ongoing process. As we update and expand our Rubbish Collection Hackney online content, we will continue to review accessibility, fix issues that are identified, and seek feedback from users. Our aim is to provide a website that everyone can use confidently to manage their rubbish, recycling, and waste collection needs in Hackney.