Rubbish Collection Hackney Cookie Policy

This Cookie Policy explains how Rubbish Collection Hackney uses cookies and similar technologies when you visit our website or use our online services. It describes the types of cookies we use, what they do, how they support performance monitoring, and how you can manage your cookie preferences.

What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device, remember your preferences, and understand how you interact with pages and features. Some cookies are necessary for the website to function, while others help us improve the performance and relevance of our services.

Types of Cookies We Use

We use three main categories of cookies: essential, analytics, and marketing. Each category serves a different purpose and may remain on your device for different lengths of time. Some cookies are session cookies that expire when you close your browser, while others are persistent cookies that remain until they expire or you delete them.

Essential Cookies

Essential cookies are required for the core functionality of the Rubbish Collection Hackney website. They enable basic features such as page navigation, secure access to forms, and correct display of content on your device. Without these cookies, our website cannot operate reliably or securely. Essential cookies do not collect information for marketing purposes and are not used to track your activity across other websites.

Analytics Cookies

Analytics cookies help us understand how visitors use our website. They collect information about which pages are visited, how long users stay on each page, which features are used, and whether any errors occur. This information is aggregated and does not identify individual users directly. We use analytics cookies to monitor performance, identify issues, and make improvements so that the website remains efficient, easy to use, and relevant to residents and businesses in Hackney.

Marketing Cookies

Marketing cookies are used to make our communications more relevant to you. They may help us understand which services or information you are interested in, such as bulky waste collections or commercial waste services. These cookies can support more targeted messaging, including online adverts and service updates. Marketing cookies may be set by us or by carefully selected third parties acting on our behalf. They can track your browsing across different websites to build a profile of your interests, but they do not store information that directly identifies you such as your name.

How We Use Cookies for Performance Monitoring

Performance monitoring is an important part of improving rubbish and recycling services in Hackney. Analytics and certain essential cookies allow us to see how well the website and online forms are working. For example, they help us understand whether people are able to complete a booking or request a collection without errors, and whether pages load quickly on different devices. By analysing this data, we can identify technical problems, improve content, and ensure that information about collections, service changes, and disruptions is easy to access.

Your Cookie Choices and Control

You have control over how cookies are used on your device. Most web browsers allow you to view, manage, delete, or block cookies through their settings. You can usually choose to block all cookies, accept only certain types, or delete cookies when you close your browser. If you choose to disable essential cookies, some parts of the Rubbish Collection Hackney website may not work correctly or may become inaccessible. Disabling analytics or marketing cookies will not affect basic site functionality, but it may reduce our ability to improve services and provide information tailored to your needs.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or the way we deliver rubbish collection and related services in Hackney. Any updates will apply from the date they are published on this page. We encourage you to review this policy regularly so that you remain informed about how cookies are used and how you can manage your preferences.